In trying to figure out his way, Mr Zahir, an experience designer, felt “cognitive load”. Instead, he found himself on an escalator going up from the Circle Line platform to the East-West Line platform, where he had to eventually take a lift down to the ground level and exit the station. The 38-year-old wanted to exit Buona Vista station on the Circle Line to visit The Star Vista mall. SINGAPORE: On his way to a company event recently, Mr Zahir Latif got lost – within an MRT station.
